FAQs
Order & Delivery
Where do you ship?
Currently, we only ship within the US with International distribution to expand in the future.
When will you ship my order?
As each piece takes time to prepare, please allow at least 7 business days to ship your order. We are a small team and appreciate your patience!
Incorrect Address
We are not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal or zip code. If you notice mistake, please contact us immediately at azepplin@gmail.com with corrected address and order number.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio, they are then property of USPS and we are no longer responsible for the replacement of the package. We are not responsible for any lost, damaged, delayed or stolen packages while in transit by the carrier. We are not able to provide a full refund for lost packages. However, each order sent with a tracking number to mitigate lost items.
As each piece takes time to prepare, please allow at least 7 business days to ship your order. We are a small team and appreciate your patience!
Incorrect Address
We are not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal or zip code. If you notice mistake, please contact us immediately at azepplin@gmail.com with corrected address and order number.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio, they are then property of USPS and we are no longer responsible for the replacement of the package. We are not responsible for any lost, damaged, delayed or stolen packages while in transit by the carrier. We are not able to provide a full refund for lost packages. However, each order sent with a tracking number to mitigate lost items.
Returns
Returns are accepted within 14 days for defective items. To start the return process please email us at azepplin@gmail.com, identifying order number, reason for return, and photographic evidence of defective item. Once the return has been confirmed please return the purchased within 14 days from the date you received item.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (please make sure you get a tracking number!) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 5-10 business days.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (please make sure you get a tracking number!) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 5-10 business days.
Defective items
Goods are classified as faulty if they are received damaged or deemed to have a manufacture's defect. Please note, any items that are damaged as a result of normal wear and tear are not considered to be faulty. Please send photo of defective item to azepplin@gmail.com.
Jewelry Care
Most of our items are gold filled or 14k gold plated over brass, sterling silver, or stainless steel. To protect your new items from water, humidity, and steam, we recommend removing your jewelry prior to exercise, showering, and swimming. Avoid contact with chemical, acids, and cosmetic products . Store your jewelry in a cool dry place out of direct sunlight and clean items with a soft cloth.
We're not just a jewelry brand, we're a community of passionate, creative individuals who believe in living life to the fullest in a beautiful and consciousway. Our brand voice is playful, adventurous, and confident, just like our customers. We're here to help you discover your own unique style, whether that means stacking delicate rings or making a bold statement with a necklace. So whether you're looking for a special piece to mark a milestone, or simply want to treat yourself to something beautiful, ZtL is here to help you shine, from the inside out.
