Returns & Refunds

Return Policy

Thank you for shopping with us. We are committed to providing you with the highest quality jewelry. If for any reason you are not satisfied with your purchase, please review our return policy below.

1. Defective or Broken Items

  • Returns are accepted within 14 days of the purchase date if the jewelry is defective or broken.
  • To initiate a return, please contact our customer service team at azepplin@gmail.com within the 14-day period.
  • Please provide your order number and a description of the defect or damage and a photo.
  • Once your return is approved, you will receive instructions on how to send the item back to us.

2. Other Returns

  • All other returns will be issued as store credit only.
  • To be eligible for store credit, items must be in their original condition and packaging, unworn, and must be returned within 14 days of the purchase date.
  • To initiate a return for store credit, please contact our customer service team at azepplin@gmail.com.
  • Please provide your order number and reason for return.
  • Once your return is approved, you will receive instructions on how to send the item back to us.

3. General Conditions

  • Customers are responsible for return shipping costs unless the item is defective or broken.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
  • We are not responsible for items lost in return shipping.
  • Store credit will be issued within 7 days of receiving and inspecting the returned item.
  • Store credit can be used for future purchases.

Contact Information

If you have any questions about our return policy, please contact our customer service team at azepplin@gmail.com.

Thank you for your understanding and cooperation.

Zepplin the Label